Repair Disputes

What to Do If Insurance Denies Your Repair Estimate

A denial letter can feel final, but in most cases it's the start of a process, not the end of one. Here's how to respond.

Why Estimates Get Denied

Denials typically fall into a few categories: the insurer disputes that a repair procedure is necessary, disputes the cost of a specific line item, or claims the damage is unrelated to the covered loss. Each requires a different response.

How to Respond

Get the Denial in Writing

Ask for the specific reason for each denied or reduced line item, not just a verbal explanation.

Reference the Repair Procedure

Manufacturer position statements often directly support what your shop is recommending.

Escalate If Unresolved

A material, unresolved disagreement over the dollar amount of a covered repair is exactly what the appraisal process exists to settle.

Frequently Asked Questions

Can my body shop help me dispute a denial?
Yes — your shop can often provide the technical documentation (procedures, OEM statements) that supports a dispute, though they typically can't file the formal dispute on your behalf.

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